A little more about Petalume.
Helpful answers before you enquire. For arrangement-specific details, please contact us.
Are these candles or wax melts?
No. These are decorative scented wax flowers for display only. They have no wicks and are not intended to be melted, burned or used as an essential-oil treatment.
Why are Petalume’s wax flowers wickless?
Petalume’s scented wax flowers are thoughtfully handcrafted without wicks because they are designed to be displayed and admired, not burned. Our arrangements may include decorative mesh, ribbons and dried florals, which must be kept away from flames. A wickless design means there is no intended flame use, allowing the floral artistry to take centre stage.
For decorative display only. Do not light, burn or melt the wax flowers, or place them in a wax warmer. Keep arrangements away from heat and open flames.
How do I order?
Select an arrangement and use the enquiry form, or message @petalume.au. We’ll confirm current availability, details, pricing and delivery options before an order is placed.
Where can you deliver?
We offer Australia-wide delivery by arrangement, subject to suitable transport and weather conditions. Provide a destination postcode when enquiring. See our Shipping & Pickup Policy.
Can I collect my order?
Yes. Local pickup is available by prior appointment at Westfield Airport West, Airport West, Victoria. We’ll arrange the meeting point and collection time with you. Read our Shipping & Pickup Policy.
Why are prices not listed?
Please enquire for current pricing, as arrangements and delivery requirements may vary.
Are the products handmade?
Yes. Petalume creates handcrafted decorative scented wax flower arrangements. Small details may vary between individually made pieces.
Can I request a particular colour or fragrance?
Petalume uses both fragrance oils and essential oils. Scent blends and availability vary. Please ask about a specific arrangement if you have a preference or fragrance sensitivity.
Can I light or melt the wax flowers?
No. Petalume wax flowers are wickless decorative gifts. They must not be lit, burned or placed in a wax warmer. Please read our Decorative Wax Flower Care guidance.
What if there is a problem with my order?
Contact us with the details and, where relevant, photographs. We will review the issue and respond in accordance with applicable Australian Consumer Law rights.
Where can I read about returns or damaged items?
Our Returns & Refunds Policy explains eligible 7-day change-of-mind returns, exchanges and remedies for faulty or incorrect products. Our Shipping & Pickup Policy covers dispatch and collection.
Can I return an item if I change my mind?
Yes, subject to conditions. Contact us within 7 calendar days of receiving or collecting your order. We’ll then provide instructions and agree on a return timeframe. Items must be unused, in original condition and packaging, and suitable for resale. Customer-paid return postage applies. See our Returns & Refunds Policy.